FAQ & Help Center | Orders, Shipping, Returns & Support

Frequently Asked Questions – Zack Fitness

This page provides clear and detailed information about orders, shipping, payments, returns, and customer support at Zack Fitness. Our goal is to ensure a transparent, reliable, and smooth shopping experience for every customer.

 

📩 How can I contact Zack Fitness?

You can contact the Zack Fitness customer support team at:

Email: info@zack-fit.com

Our support team is available to assist you with:

  • Product information and recommendations

  • Order status and tracking

  • Shipping and delivery questions

  • Returns, refunds, and exchanges

  • Technical or account-related inquiries

We aim to respond to all emails as quickly as possible, typically within 24–48 business hours.

🌍 Do you ship worldwide?

Yes. Zack Fitness ships internationally and serves customers across Europe, the United Kingdom, and many other regions worldwide.

International shipping allows customers to access home gym equipment, strength tools, recovery products, and red light therapy devices regardless of location.

📦 Where do you ship from?

Orders are shipped from our logistics partners and warehouses located in:

  • United Kingdom

  • Hong Kong

The shipping origin depends on product availability and destination, allowing us to optimize delivery times and stock management.

✏️ Can I change or cancel my order?

We process orders quickly to ensure fast fulfillment.

  • Order changes or cancellations must be requested within 12 hours of placing the order.

  • Requests made after this time cannot be guaranteed, as the order may already be in processing or shipment.

If your order has already shipped, you may still return it after delivery in accordance with our return policy.

💳 What payment methods do you accept?

We accept secure payments through the following methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • PayPal

All transactions are encrypted and processed securely to protect your personal and financial information.

⏳ When will my order be processed?

Orders are processed Monday to Friday, excluding public holidays.

  • Processing time: 1–3 business days

  • Orders placed during sales, promotions, or holidays may require additional processing time

  • Orders are not processed or shipped on weekends

Once processing is complete, the order is dispatched on the next business day.

🚚 How long will it take to receive my order?

Delivery times may vary depending on your location and the shipping origin.

  • Estimated delivery time: 2–4 weeks

  • International shipping times may vary due to customs clearance and local courier handling

Tracking details will be provided once your order has been shipped.

❗ What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, you are eligible for a full refund.

Please contact our support team with your order number so we can investigate and resolve the issue promptly.

🧾 Will I be charged customs duties or taxes?

Prices displayed on our website are listed in British Pounds (GBP) and are exclusive of import taxes and duties.

Depending on your country:

  • Customs duties, VAT, or import taxes may apply

  • These charges are determined by your local customs authority

  • Payment of these fees is the responsibility of the customer

Zack Fitness is not responsible for delays caused by customs processing. For accurate information, we recommend contacting your local customs office.

🔄 How do I return an item?

To initiate a return, please contact us at:

info@zack-fit.com

Our support team will guide you through the return process and provide return instructions where applicable.

Returned items must comply with our return policy conditions.

⚠️ What if the item I received is damaged, defective, or incorrect?

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please contact us as soon as possible and include:

  • Your order number

  • Clear photographs of the item

  • A brief description of the issue

We will review your case and work to resolve it quickly through replacement, refund, or another appropriate solution.

💰 When will I receive my refund?

Refunds are issued to the original payment method used during checkout.

  • Credit/Debit card refunds: 7–10 business days after the returned item is received or cancellation is approved

  • PayPal refunds are typically processed faster, depending on PayPal policies

If you do not see the refund after this period, please contact your bank or card issuer, as processing times may vary.

🧠 Why customers trust Zack Fitness

  • Clear shipping and refund policies

  • International delivery options

  • Secure payment methods

  • Responsive customer support

  • Transparent order handling

Zack Fitness is committed to providing reliable service, quality products, and clear communication at every stage of your order.

Zack Fitness provides worldwide shipping, secure payments, clear order processing timelines, and transparent return and refund policies. Customers can contact support directly for assistance with orders, delivery, or product issues.